> For the complete documentation index, see [llms.txt](https://ajuda.comandaxis.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajuda.comandaxis.com.br/clientes-e-marketing/mensagens-whatsapp.md).

# Mensagens de WhatsApp

> Templates para chamar os clientes de volta, com nome, cupom e link do cardápio.

Em **WhatsApp › Mensagens**, crie templates com **Novo template** e marque o preferido com **Definir como padrão**. O nome do cliente entra depois da saudação e o link do cardápio vai no final.

No texto, você pode usar as variáveis {loja}, {dias} (dias sem pedir), {pedidos}, {cupom} e {beneficio}: elas são trocadas pelos dados de cada cliente.

{% hint style="info" %}
Com o WhatsApp da loja conectado (**Configurações › Conexão e avisos**), o **Enviar** manda a mensagem direto pelo número da loja (até 200 por dia) e ela aparece no **Inbox**. Sem a conexão, o **WhatsApp Web** abre com a mensagem pronta e você confirma o envio. Nos dois casos o contato fica registrado no histórico do cliente.
{% endhint %}

{% hint style="info" %}
Ficou com dúvida? No painel, pergunte ao **Chefe X**, o assistente no canto inferior direito da tela.
{% endhint %}


---

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